Claim: CL-20421

Rakan Al Otaibi, Institutional, SAR 12,480.00. Everything NPHIES and the payer said about this claim.

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This screen answersUS-04 US-03 US-20 OP-2 OP-3 OP-6

Acceptance criteria

US-04 NPHIES ID Traceability HIGHEST

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

Internal Req ID, NPHIES Req ID, Response, Response ID all visible per request.
Queued requests show "Pending," not blank/error.
Copy-to-clipboard on each ID.

US-03 Linking ID Standardization HIGHEST

As the system, I want cross-request links to always use the NPHIES Response ID (never the internal or bundle ID), so that linked requests resolve correctly and pass NPHIES validation.

Cross-request links store the NPHIES Response ID, never internal/bundle ID.
Related-claim references tie to the original response's Response ID.

US-20 Related Requests Traceability MEDIUM

As a provider user, I want related requests shown on the Pre-Auth Result page, so that I can see linked requests without manual lookup.

Pre-Auth Result shows a Related Requests section (via US-03 linkage) with type/status/link.
None exist → "No related requests" shown, not hidden.
Click → opens the record directly.

OP-2 Case owner, assign and take over P1 OPERATIONAL REVIEW

As a desk user, I need a case to have an owner I can change, so work does not get stuck when someone is absent.

A case shows its owner, or "No owner".
A colleague of the same role and facility can Assign to someone or Take over. Each is logged.
Deactivating a user shows their open drafts and cases and asks who takes them over.

OP-3 Internal case notes P1 OPERATIONAL REVIEW

As a desk user, I need to leave a note on a case that stays inside RaneemHCP, so the next person knows what was tried.

A note shows its author and time. It is never sent to NPHIES and says so.
Notes appear on the case timeline and on the authorization, claim, advanced authorization and message pages.
A note cannot be edited or deleted after it is saved. A correction is a new note.

OP-6 CSV export and print P1 OPERATIONAL REVIEW

As a desk user, I need to export a list to CSV and print a result, so I can hand it to finance or file it with the patient.

Every list has Export with CSV. The export says how many rows it holds and is logged.
Eligibility, authorization and claim results have Print or save as PDF.
A role that cannot read a list cannot export it.

QueuedRakan Al Otaibi, Institutional. Bupa Arabia.

Waiting for the payer. NPHIES has the claim but the payer has not answered. This page updates when the response arrives. You can check the status now, or cancel the request before the payer answers.

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SummaryLine items (3)ErrorsRaw payloadLive pollCommunication (0)RelatedPoll history

Patient

Name: Rakan Al Otaibi
ID Number: 1061713899

Claim details

Claim ID: CL-20421
Claim type: Institutional
Payer: Bupa Arabia
Sent: 05 Oct 2026, 09:12
Payer answered: Not yet
Outcome: Pending
Disposition: Queued for adjudication.

Financial totals

Submitted: SAR 12,480.00
Approved: SAR 0.00
Benefit: SAR 0.00
Patient Share: SAR 1,248.00
Payer Share: SAR 11,232.00
Tax: SAR 0.00

Process notes

No notes yet.

NPHIES ID chain

Internal request IDCL-20421

NPHIES request IDRQ-9981-0421-5473

NPHIES responsePending: queued at NPHIES

NPHIES response IDPending: queued at NPHIES

Use the NPHIES response ID when you link or resubmit.

History

Claim sent 05 Oct 2026, 09:12

Sent to NPHIES by Reem Al-Otaibi.

Waiting for the payer Now

No response yet.

Line items (3)

Service	Submitted	Approved	Patient Share	Denial Reason	Outcome
97005-00Cardiology consultation, specialist	4,597.89	-	459.79	-	Queued
11700-00Electrocardiogram, 12 lead	1,576.42	-	157.64	-	Queued
55113-00Echocardiography, transthoracic	6,305.69	-	630.57	-	Queued

Errors

No errors on this claim.

Raw payload

The exact bundle NPHIES returned. Read only.Copy JSON

Poll summary

Poll NPHIES

Task Status: Waiting
Task ID: 7a1f0421-2c05
Extracted Responses: 0
Meta Tag: N/A

Payer communication requests

No questions from Bupa Arabia on this claim.

No linked requests on this claim.

Poll history

Date / Time	Type	Result
05 Oct 2026, 09:12	Status Check	Pending