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Case timeline

Every request linked to one case, in order, with who owns it.

Wireframe state

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi
Latest note

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Requests in order

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Waiting for Bupa Arabia.

Only one request in this case

Later requests for this patient and visit, such as a prior authorization or a claim, are linked here as soon as they exist.

New prior authorizationOpen patient history

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi
Latest note

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
No owner

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi
Latest note

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Internal notes

Notes stay inside RaneemHCP. They are never sent to NPHIES or the payer.
Add noteA note cannot be edited. Add a new one to correct it.

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history

Internal notes

Notes stay inside RaneemHCP. They are never sent to NPHIES or the payer.

No notes yet

Leave a note so the next person knows what was tried.

Add noteA note cannot be edited. Add a new one to correct it.

Linked IDs

EligibilityEL-30551
Prior authorization (NPHIES Response ID)PA-10977 / 8f3a21c4-6b0e-4d7a-9c15-2e41b0a7d3f9
ClaimCL-20418
Claim NPHIES Response IDPending: queued at NPHIES

Requests in order

Prior authorization PA-10977 approved 23 Sep 2026, 10:20

Bupa Arabia approved 3 of 3 services, valid 03 to 17 Oct 2026.

Claim CL-20418 sent 01 Oct 2026, 10:42

Professional claim for SAR 950.00 sent to Bupa Arabia.

Eligibility EL-30551 sent 05 Oct 2026, 09:12

Sent to check coverage on the service date. Waiting for Bupa Arabia.

Claim CL-20418 denied 05 Oct 2026, 09:31

Bupa Arabia denied it: member not covered on the service date. Fix the coverage and resubmit.

Resubmission queued 05 Oct 2026, 09:44

Waiting for NPHIES to give a Response ID.

Case

Patient
Noura Al Harbi
Payer
Bupa Arabia
Facility
Al Raneem Hospital
Current status
Denied
Owner
RAReem Al-Otaibi

Open a request

  • Open claim CL-20418
  • Open authorization PA-10977
  • Open eligibility EL-30551
  • Open patient history
Copied to the clipboard.
You now own this case. The change is in the audit log.
Note added to the case.
Case assigned. The new owner sees it in their queue. The change is in the audit log.
You now own this case. The previous owner got a message in the Inbox. The change is in the audit log.
Scope set to Facility A. In the live portal the counts and lists on this page follow it.
Scope set to Facility B. In the live portal the counts and lists on this page follow it.
Scope set to Facility C. In the live portal the counts and lists on this page follow it.
Scope set to All my facilities. In the live portal the counts and lists on this page follow it.