COM-7841

Queued messages show Pending until NPHIES answers.

This screen answersUS-04 US-37 OP-3

Acceptance criteria

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As a user, I want per-tab completion indicators and visible linked-record context in Communications, so that composing a message is less awkward.

As a desk user, I need to leave a note on a case that stays inside RaneemHCP, so the next person knows what was tried.

A note shows its author and time. It is never sent to NPHIES and says so.
Notes appear on the case timeline and on the authorization, claim, advanced authorization and message pages.
A note cannot be edited or deleted after it is saved. A correction is a new note.

Wireframe state

DefaultNotes

OverviewPayloads (1)Raw responsePoll history

Overview

Internal request IDREQ-2026-0071240

NPHIES request IDPending: queued at NPHIES

NPHIES responsePending: queued at NPHIES

NPHIES response IDPending: queued at NPHIES

Please find the lab report for the patient visit of 28 Sep 2026. It was missing from the first submission.

Attachment: lab-report-28sep.pdf

Available after NPHIES answers. Queued messages show Pending until then.

Sent to Bupa Arabia 05 Oct 2026, 08:40

Request for missing lab report, 1 attachment.

Queued at NPHIES 05 Oct 2026, 08:41

Waiting for NPHIES to confirm delivery.

Drafted by Reem Al-Otaibi 05 Oct 2026, 08:33

Claims officer, Al Raneem Hospital.

Notes stay inside RaneemHCP. They are never sent to NPHIES or the payer.