User detail
Account, role and sign in status for one person.
Read only. You are an Auditor: read only. You can read and export this page. Changes need an administrator.
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- r.alotaibi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
Hard locked since 4 Oct 2026, 17:44. Third soft lock in 24 hours, so the account became a hard lock. It will not unlock on its own. Review the failed attempts below, then decide.
Two-step reset. Resetting two-step sign in does not lift a hard lock. Unlock the account first.
TA
Turki Al-Anazi
t.alanazi@alraneem-hospital.exampleLockedUnlock account
Profile
- Work email
- t.alanazi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0163
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 3
- Two-step code failures, last 24 hours
- 0 (the lock came from passwords)
- Last sign in
- 04 Oct 2026, 16:10
Last activity before the lock
Sent claim CL-20366 4 Oct 16:10
Bupa Arabia
Signed in 4 Oct 16:10
From 10.20.4.31
Password changed 12 Sep 2026
By the user
Failed attempts from the audit log
| When | Source | Reason |
|---|---|---|
| 4 Oct 17:44 | 10.20.4.31 | Wrong password, 5th attempt: 3rd soft lock, hard lock |
| 4 Oct 17:40 | 10.20.4.31 | Wrong password, attempt 4 of 5 |
| 4 Oct 11:52 | 10.20.7.18 | Wrong password, 5th attempt: soft lock 2 |
| 3 Oct 19:25 | 10.20.7.18 | Wrong password, 5th attempt: soft lock 1 |
Deactivated on 12 Aug 2026. Khalid cannot sign in. His history stays for audit. Reactivating gives him a new temporary password.
KS
Khalid Al-Subaie
k.alsubaie@alraneem-hospital.exampleDeactivatedReactivate
Profile
- Work email
- k.alsubaie@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0172
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Reactivate the account to change it.
See what this user can seeSave changes
Security
- Password changed
- 2 Jun 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 12 Aug 2026, 14:20
Recent activity
Deactivated by Hadeel Al-Qahtani 12 Aug 2026
History kept for audit
Last sign in 12 Aug 2026, 14:20
From 10.20.4.27
At least one active administrator is required. Hadeel is the only active administrator. Make someone else an administrator first, then you can deactivate or change this account.
HQ
Hadeel Al-Qahtani
h.alqahtani@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- h.alqahtani@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0100
- Created
- 1 Feb 2026 by Raneem IT
Role and scope
The last active administrator keeps the Administrator role.
See what this user can seeSave changes
Security
- Password changed
- 1 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:12
Recent activity
Reviewed security alerts 05 Oct 2026, 08:50
Signed in 05 Oct 2026, 08:12
From 10.20.4.20
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
-
Save emailCancelThe next sign in uses this address. A notice goes to the old one. Written to the audit log.
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
Save these changes?
Reem Al-Otaibi moves from Claims officer, Facility A to Insurance approval officer, Facility B. She sees only Facility B from her next page.
- Role
- Claims officer to Insurance approval officer
- Facility
- Facility A to Facility B
Written to the audit log with your name, the old values and the new ones.
CancelSave changes
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- r.alotaibi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
Reset two-step sign in for Reem Al-Otaibi?
Her current Authenticator link and recovery codes stop working. At her next sign in she sets up two-step sign in again and gets 10 new recovery codes, shown once.
Written to the audit log as "Two-step reset by admin". It does not unlock the account or change the password. See the recovery codes screen
CancelReset two-step sign in
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- r.alotaibi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
FD
Faisal Al-Dosari
f.aldosari@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- f.aldosari@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0152
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Roles and where each applies
| Applies at | Role | Since | |
|---|---|---|---|
| Facility A, Al Raneem Hospital | Accounts receivable (A/R) | 3 Mar 2026 | Remove |
| Facility B, Al Raneem Clinics | Accounts receivable (A/R) | 3 Mar 2026 | Remove |
| Facility C, Al Raneem Dental | Accounts receivable (A/R) | 3 Mar 2026 | Remove |
| Facility A / Accounts payable | Accounts payable (A/P) | 18 Apr 2026 | Remove |
One role per organization node. See what this user can seeAdd another role
Security
- Password changed
- 20 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 04 Oct 2026, 16:20
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
Deactivate Reem Al-Otaibi? She has open work
She owns 2 drafts and 3 cases. Hand them over first, so nothing is left without an owner. After that she can no longer sign in, and her history stays for audit.
| Open item | Type | Owner | Waiting on |
|---|---|---|---|
| Draft claim, Noura Al HarbiSaved 4 Oct | Draft | RAReem Al-Otaibi | Reem |
| Draft claim, Faisal Al OtaibiSaved 3 Oct | Draft | RAReem Al-Otaibi | Reem |
| CL-20418Denied by Bupa Arabia | Case | RAReem Al-Otaibi | Resubmission |
| CL-20366Payer question from Tawuniya | Case | RAReem Al-Otaibi | Reply |
| CL-20391Ready to bill | Case | RAReem Al-Otaibi | Sending |
Only people with the same role in the same facility are listed.
The 2 drafts and 3 cases move to the person you choose and show them as the new owner. The hand over is written to the audit log.
CancelConfirm and deactivate
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- r.alotaibi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Access follows the role. Changes apply at the next page the user opens.
See what this user can seeSave changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
This is your own account. You cannot change your own role. Another administrator can. The attempt is logged.
HQ
Hadeel Al-Qahtani
h.alqahtani@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- h.alqahtani@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0100
- Created
- 1 Feb 2026 by Raneem IT
Role and scope
You cannot change your own role. Another administrator can.
See what this user can seeChange role
Security
- Password changed
- 1 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:12
Recent activity
Reviewed security alerts 05 Oct 2026, 08:50
Signed in 05 Oct 2026, 08:12
From 10.20.4.20
This change is blocked. Administrator cannot be combined with another role. Create a second account for transactional work.
RO
Reem Al-Otaibi
r.alotaibi@alraneem-hospital.exampleActiveReset passwordDeactivate
Profile
- Work email
- r.alotaibi@alraneem-hospital.example Edit email
- Mobile
- +966 55 555 0141
- Created
- 3 Mar 2026 by Hadeel Al-Qahtani
Role and scope
Administrator is already chosen. Remove the other role below, or use a second account.
Other roles on this account
Claims officer, Facility ARemove
Needs a second account for claims work.Save changes
Security
- Password changed
- 12 Sep 2026
- Two-step sign in
- Microsoft Authenticator
- Soft locks, last 24 hours
- 0
- Two-step code failures, last 24 hours
- 0
- Last sign in
- 05 Oct 2026, 08:31
Recent activity
Opened claim CL-20418, denied by Bupa Arabia 05 Oct 2026, 09:35
SAR 950.00
Signed in 05 Oct 2026, 08:31
From 10.20.4.27
Password changed 12 Sep 2026
By the user
The person keeps every role they have. The new one applies only at the node you pick. Written to the audit log.
CancelAdd role
The person loses what the role allowed at that node, from their next page. Their other roles stay. Written to the audit log.
CancelRemove role
The user signs in with the new address from now on. A notice goes to the old address. Written to the audit log.
Only an administrator can change it. The next sign in uses it.
CancelSave email
The new role and facility apply from the next page the user opens. Written to the audit log with the old and new values.
CancelSave changes
The current Authenticator link and recovery codes stop working. The user sets up two-step sign in again at the next sign in and gets 10 new recovery codes, shown once. Written to the audit log.
CancelReset two-step sign in
A temporary password is created and shown to you once. The user must replace it at the next sign in. Written to the audit log.
CancelReset password
They can no longer sign in. Their history stays for audit and nothing is deleted. You can reactivate them later. The last active administrator cannot be deactivated.
CancelDeactivate
The user can sign in again with their current password. The failed attempts stay in the audit log, and the unlock is logged with your name.
CancelUnlock account
They get a new temporary password and must choose their own at the next sign in. Their old role and facility come back.
CancelReactivate