Check request status

Enter a claim or authorization identifier to check the current status of your request.

This screen answersUS-04 OP-7

Acceptance criteria

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As an administrator, I need the permission matrix to match daily work, so people can do their job and no more.

A/R can read the status checker and reply on messages linked to a claim it chases.
Delete means a draft of your own, never a submitted record. Submitted records are cancelled.
An override above a threshold needs a second person in a later release. The override screen says so.

Wireframe state

DefaultResult

Check a request

Request type

You can check a claim or a prior authorization.

Claim number

The number shown on the claim. The NPHIES identifier is filled in for you.

The payer that received this request.

Outcome: Denied. MedGulf answered claim CL-20344. Member is not covered on the date of service.

Correct the member details and resubmit the claim, or send a communication to the payer.

Internal request IDREQ-2026-0020344

NPHIES request IDd3b7a0c1-6e48-4b2a-9f15-0c8e5a7b3d92

NPHIES responseDenied

NPHIES response ID7a1f9e44-2c05-4d3b-8b60-5e91c0d2a8f7

Send a communication