Claim: CL-20418

Noura Al Harbi, Professional, SAR 950.00. Everything NPHIES and the payer said about this claim.

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This screen answersUS-04 US-03 US-20 OP-2 OP-3 OP-6

Acceptance criteria

US-04 NPHIES ID Traceability HIGHEST

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

Internal Req ID, NPHIES Req ID, Response, Response ID all visible per request.
Queued requests show "Pending," not blank/error.
Copy-to-clipboard on each ID.

US-03 Linking ID Standardization HIGHEST

As the system, I want cross-request links to always use the NPHIES Response ID (never the internal or bundle ID), so that linked requests resolve correctly and pass NPHIES validation.

Cross-request links store the NPHIES Response ID, never internal/bundle ID.
Related-claim references tie to the original response's Response ID.

US-20 Related Requests Traceability MEDIUM

As a provider user, I want related requests shown on the Pre-Auth Result page, so that I can see linked requests without manual lookup.

Pre-Auth Result shows a Related Requests section (via US-03 linkage) with type/status/link.
None exist → "No related requests" shown, not hidden.
Click → opens the record directly.

OP-2 Case owner, assign and take over P1 OPERATIONAL REVIEW

As a desk user, I need a case to have an owner I can change, so work does not get stuck when someone is absent.

A case shows its owner, or "No owner".
A colleague of the same role and facility can Assign to someone or Take over. Each is logged.
Deactivating a user shows their open drafts and cases and asks who takes them over.

OP-3 Internal case notes P1 OPERATIONAL REVIEW

As a desk user, I need to leave a note on a case that stays inside RaneemHCP, so the next person knows what was tried.

A note shows its author and time. It is never sent to NPHIES and says so.
Notes appear on the case timeline and on the authorization, claim, advanced authorization and message pages.
A note cannot be edited or deleted after it is saved. A correction is a new note.

OP-6 CSV export and print P1 OPERATIONAL REVIEW

As a desk user, I need to export a list to CSV and print a result, so I can hand it to finance or file it with the patient.

Every list has Export with CSV. The export says how many rows it holds and is logged.
Eligibility, authorization and claim results have Print or save as PDF.
A role that cannot read a list cannot export it.

Wireframe state

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DeniedNoura Al Harbi, Professional. Bupa Arabia.

Denied by the payer. Member is not covered on the service date. Bupa Arabia returned code BE-1-4: coverage not active. Correct the member details and resubmit the claim.

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OwnerRAReem Al-Otaibi (you)Denied today, 05 Oct 2026, 09:31Assign Add a note

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Internal notes

Notes stay inside RaneemHCP. They are never sent to NPHIES or the payer.

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SummaryLine items (3)ErrorsRaw payloadLive pollCommunication (1)RelatedPoll history

Patient

Name: Noura Al Harbi
ID Number: 1087654321

Claim details

Claim ID: CL-20418
Claim type: Professional
Payer: Bupa Arabia
Prior authorization reference: PA-10977
Sent: 01 Oct 2026, 10:42
Payer answered: 05 Oct 2026, 09:31
Outcome: Denied
Disposition: Member is not covered on the date of service.

Financial totals

Submitted: SAR 950.00
Approved: SAR 0.00
Benefit: SAR 0.00
Patient Share: SAR 95.00
Payer Share: SAR 855.00
Tax: SAR 0.00

Process notes

BE-1-4: coverage not active on the service date.

NPHIES ID chain

Internal request IDCL-20418

NPHIES request IDRQ-9981-2207-5531

NPHIES responseComplete, outcome Denied

NPHIES response IDRS-6120-4418-7705

Use the NPHIES response ID when you link or resubmit.

History

Claim sent 01 Oct 2026, 10:42

Sent to NPHIES by Reem Al-Otaibi.

Payer denied the claim 05 Oct 2026, 09:31

Member is not covered on the service date.

Line items (3)

Service	Submitted	Patient Share	Denial Reason	Outcome
97005-00Cardiology consultation, specialist	350.00	35.00	BE-1-4 coverage not active	Denied
11700-00Electrocardiogram, 12 lead	120.00	12.00	BE-1-4 coverage not active	Denied
55113-00Echocardiography, transthoracic	480.00	48.00	BE-1-4 coverage not active	Denied

Errors

Code	Message	Field path
BE-1-4	Member is not covered on the service date.	Claim.insurance.coverage

Raw payload

The exact bundle NPHIES returned. Read only.Copy JSON

Poll summary

Poll NPHIES

Task Status: Completed
Task ID: 7a1f0418-2c05
Extracted Responses: 1
Meta Tag: N/A

Payer communication requests

Request	Payer
CR-4471-0021	Bupa Arabia	Send communication

Request	Type	Status	NPHIES response ID
PA-10977	Prior authorization	Approved	9e61b4d7-0a32-4c5f-8e29-d1f7a63b04c8
EL-30551	Eligibility check	Pending	Not answered yet
CL-20420	Resubmission	Draft	Not sent

Poll history

Date / Time	Type	Result
05 Oct 2026, 09:31	Poll	Complete

This is how the page prints. Menus and tabs are left out.Print or save as PDF

Claim CL-20418

Facility: Al Raneem Hospital, Riyadh
Patient: Noura Al Harbi, ID 1087654321
Payer: Bupa Arabia
Claim type: Professional
Prior authorization reference: PA-10977
Sent: 01 Oct 2026, 10:42
Outcome: Denied, BE-1-4: member is not covered on the service date
Submitted: SAR 950.00
Approved: SAR 0.00
NPHIES request ID: RQ-9981-2207-5531
NPHIES response ID: RS-6120-4418-7705

Printed on 05 Oct 2026 from RaneemHCP. Internal notes are not included.

Line items

Service	Submitted	Patient Share	Denial Reason	Outcome
97005-00Cardiology consultation, specialist	350.00	35.00	BE-1-4 coverage not active	Denied
11700-00Electrocardiogram, 12 lead	120.00	12.00	BE-1-4 coverage not active	Denied
55113-00Echocardiography, transthoracic	480.00	48.00	BE-1-4 coverage not active	Denied