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This screen answersUS-04 US-33 OP-4

Acceptance criteria

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As a user polling NPHIES, I want a clean, accurate poll state, so that I don't see a stale success and a failure at the same time.

As the system, I poll NPHIES on a schedule, so answers and payer-issued authorizations are not missed.

Task poll shows the schedule, the last poll and the next one. Poll now stays as a fallback.
Every page shows the last poll in the top bar. A failed poll says so in the top bar.
New answers land in the Inbox. The administrator sets the interval (confirm the allowed rate on the NPHIES IG).

Wireframe state

DefaultEmptyNew from poll

Claim CL-20418 denied New
Bupa Arabia denied it: member not covered on the service date.

05 Oct 2026, 09:31
Poll failed at 07:30
NPHIES did not answer. The next poll runs at 08:00.

04 Oct 2026, 07:30

New answers arrived. The last background poll ran at 09:30 and brought 2 new items. The next poll runs at 09:45. You do not need to poll by hand.

Claim CL-20418 denied New
Bupa Arabia denied it: member not covered on the service date.

05 Oct 2026, 09:31
Claim CL-20407 approved New
Tawuniya approved SAR 640.00 for Sara Al Qahtani.

Arrived by background poll at 09:30

05 Oct 2026, 09:30
New message from Al Rajhi Takaful New
Which date of service applies to claim CL-20371?

Arrived by background poll at 09:30

05 Oct 2026, 09:30
Poll failed at 07:30
NPHIES did not answer. The next poll runs at 08:00.

04 Oct 2026, 07:30

New NPHIES responses, tasks and messages appear here.

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