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This screen answersUS-04 US-33 OP-4

Acceptance criteria

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As a user polling NPHIES, I want a clean, accurate poll state, so that I don't see a stale success and a failure at the same time.

As the system, I poll NPHIES on a schedule, so answers and payer-issued authorizations are not missed.

Task poll shows the schedule, the last poll and the next one. Poll now stays as a fallback.
Every page shows the last poll in the top bar. A failed poll says so in the top bar.
New answers land in the Inbox. The administrator sets the interval (confirm the allowed rate on the NPHIES IG).

Wireframe state

DefaultEmptyNew from poll

Eligibility EL-30551 is still pending New
No answer from Bupa Arabia yet. The answer appears here.

05 Oct 2026, 09:12
Authorization PA-10977 expires on 17 Oct 2026 New
Extend it before the treatment dates run out. Valid 03 to 17 Oct 2026.

05 Oct 2026, 09:00
Advanced Authorization APA-0412 received New
Bupa Arabia started a request. Reply by 08 Oct 2026.

05 Oct 2026, 08:40
New message from Bupa Arabia
Please attach the discharge summary for PA-10977.

04 Oct 2026, 17:20
Authorization PA-10961 approved
MedGulf approved 2 of 2 services for Yousef Al Ghamdi.

04 Oct 2026, 11:05
Poll failed at 07:30
NPHIES did not answer. The next poll runs at 08:00.

04 Oct 2026, 07:30

New answers arrived. The last background poll ran at 09:30 and brought 1 new items. The next poll runs at 09:45. You do not need to poll by hand.

Advanced Authorization APA-0412 received New
Bupa Arabia started a request. Reply by 08 Oct 2026.

Arrived by background poll at 09:30

05 Oct 2026, 09:30
Eligibility EL-30551 is still pending New
No answer from Bupa Arabia yet. The answer appears here.

05 Oct 2026, 09:12
Authorization PA-10977 expires on 17 Oct 2026 New
Extend it before the treatment dates run out. Valid 03 to 17 Oct 2026.

05 Oct 2026, 09:00
New message from Bupa Arabia
Please attach the discharge summary for PA-10977.

04 Oct 2026, 17:20
Authorization PA-10961 approved
MedGulf approved 2 of 2 services for Yousef Al Ghamdi.

04 Oct 2026, 11:05
Poll failed at 07:30
NPHIES did not answer. The next poll runs at 08:00.

04 Oct 2026, 07:30

New NPHIES responses, tasks and messages appear here.

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