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This screen answersUS-04 US-33 OP-4

Acceptance criteria

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As a user polling NPHIES, I want a clean, accurate poll state, so that I don't see a stale success and a failure at the same time.

As the system, I poll NPHIES on a schedule, so answers and payer-issued authorizations are not missed.

Task poll shows the schedule, the last poll and the next one. Poll now stays as a fallback.
Every page shows the last poll in the top bar. A failed poll says so in the top bar.
New answers land in the Inbox. The administrator sets the interval (confirm the allowed rate on the NPHIES IG).

Wireframe state

DefaultEmptyNew from poll

Eligibility EL-30551 is still pending New
No answer from Bupa Arabia yet. The answer appears here.

05 Oct 2026, 09:12
Eligibility EL-30544 is active
Bupa Arabia confirmed coverage for Abdullah Al Shehri.

03 Oct 2026, 10:40

New answers arrived. The last background poll ran at 09:30 and brought 0 new items. The next poll runs at 09:45. You do not need to poll by hand.

Eligibility EL-30551 is still pending New
No answer from Bupa Arabia yet. The answer appears here.

05 Oct 2026, 09:12
Eligibility EL-30544 is active
Bupa Arabia confirmed coverage for Abdullah Al Shehri.

03 Oct 2026, 10:40

New NPHIES responses, tasks and messages appear here.

Open worklist