Help and support
Who to call, where to learn the portal and which version you are on.
Raneem IT support
- support@raneemit.example
- Phone
- +966 11 555 0100
- Hours
- Sunday to Thursday, 08:00 to 17:00, Riyadh time
- Urgent
- Call, and say it is a NPHIES blocker
Learn the portal
About this version
- Version
- 2026.10.1
- Released
- 01 Oct 2026
- Signed in as
- Omar Al-Zahrani
- Role
- Insurance approval officer
- Nine roles
- Six working roles, Viewer and Auditor (both read only) and a system-level Super admin