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Help and support

Who to call, where to learn the portal and which version you are on.

Raneem IT support

Email
support@raneemit.example
Phone
+966 11 555 0100
Hours
Sunday to Thursday, 08:00 to 17:00, Riyadh time
Urgent
Call, and say it is a NPHIES blocker

Learn the portal

About this version

Version
2026.10.1
Released
01 Oct 2026
Signed in as
Hadeel Al-Qahtani
Role
Administrator
Nine roles
Six working roles, Viewer and Auditor (both read only) and a system-level Super admin
Scope set to All facilities. In the live portal the counts and lists on this page follow it.
Scope set to Facility A. In the live portal the counts and lists on this page follow it.
Scope set to Facility B. In the live portal the counts and lists on this page follow it.
Scope set to Facility C. In the live portal the counts and lists on this page follow it.