Locked accounts
People who cannot sign in right now, and what you can do about it.
Unlock Turki Al-Anazi?
He can sign in again with his current password. This was a hard lock after 3 soft locks in 24 hours, so check the failed attempts first. The unlock is written to the audit log with your name.
Review the failed attempts before you decide.
Possible pattern. Three accounts were locked from 10.20.4.31 within 20 minutes. See the alert
| User | Lock | Locks, 24 hours | Locked at | What happens next | |
|---|---|---|---|---|---|
| Turki Al-AnaziClaims officer, Facility A | Hard lock | 3 in 24 hours | 4 Oct 17:44 | Needs an administrator | |
| Dalal Al-RashidReceptionist, Facility B | Soft lock | 1 in 24 hours | Today 08:47 | Unlocks itself at 09:02 |
How locks work. A soft lock lasts 15 minutes. After 3 soft locks in 24 hours it becomes a hard lock that only you can lift. The rules are in Lockout policy.
This was a hard lock after 3 soft locks in 24 hours. He can sign in again with his current password. The unlock is written to the audit log with your name.