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New communication

This screen answersUS-37 US-04 OP-7

Acceptance criteria

As a user, I want per-tab completion indicators and visible linked-record context in Communications, so that composing a message is less awkward.

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

As an administrator, I need the permission matrix to match daily work, so people can do their job and no more.

A/R can read the status checker and reply on messages linked to a claim it chases.
Delete means a draft of your own, never a submitted record. Submitted records are cancelled.
An override above a threshold needs a second person in a later release. The override screen says so.

Wireframe state

DefaultEmptyAcknowledged

Bupa ArabiaInstruction

Claim CL-20391Please confirm the onset date for the diagnosis on claim CL-20391.

03 Oct

MedGulfAlert

Claim CL-20406We need the itemized invoice for claim CL-20406 before we can pay.

04 Oct

Bupa ArabiaNotification

PA-10977The clinical note was received. A reviewer will answer by 08 Oct 2026.

04 Oct

Bupa ArabiaResponse

Claim CL-20418Thank you. The lab report for CL-20418 is attached to the claim.

01 Oct

Message detail

MessagePlease confirm the onset date for the diagnosis on claim CL-20391.ReferenceClaim CL-20391AttachmentNone

Acknowledged. Bupa Arabia can now see that you read this message. Reply when you have the onset date.

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