Check request status

Enter a claim or authorization identifier to check the current status of your request.

This screen answersUS-04 OP-7

Acceptance criteria

US-04 NPHIES ID Traceability HIGHEST

As a support/functional user, I want the full NPHIES ID chain visible on each request, so that I can trace a request end-to-end when troubleshooting.

Internal Req ID, NPHIES Req ID, Response, Response ID all visible per request.
Queued requests show "Pending," not blank/error.
Copy-to-clipboard on each ID.

OP-7 Permission matrix fixes P1 OPERATIONAL REVIEW

As an administrator, I need the permission matrix to match daily work, so people can do their job and no more.

A/R can read the status checker and reply on messages linked to a claim it chases.
Delete means a draft of your own, never a submitted record. Submitted records are cancelled.
An override above a threshold needs a second person in a later release. The override screen says so.

Wireframe state

DefaultResult

Check a request

Request to check

Request type

You can check a claim or a prior authorization.

Claim number

The number shown on the claim. The NPHIES identifier is filled in for you.

Payer

Payer

The payer that received this request.

Task historyClearCheck status

Request status

Outcome: Approved. Bupa Arabia answered claim CL-20409. Claim settled as per contract.

Result

Claim: CL-20409
Patient: Maha Al Shammari
Payer: Bupa Arabia
Outcome: Approved
Checked: 05 Oct 2026, 09:20

Next step

Nothing to do. Follow the payment in Payments.

Technical details

Internal request IDREQ-2026-0020409

NPHIES request IDd3b7a0c1-6e48-4b2a-9f15-0c8e5a7b3d92

NPHIES responseApproved

NPHIES response ID7a1f9e44-2c05-4d3b-8b60-5e91c0d2a8f7

Send a communication

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