Journeys

The journeys a viewer (read-only) user walks, step by step. Each step opens the screen it happens on.

For a viewer (read-only) user

Look up a patient and a request

Answer a question without changing anything.

Start from Home.

Open screen 2Search

Search by patient, ID or claim number.

Open screen 3Patient history

Read the patient history.

Open screen 4Case timeline

Read the case.

Read a result and print it

Give someone a copy.

Open the worklist.

Open screen 2Authorization result

Read the authorization.

Open screen 3Claim detail

Read the claim. Print or save as PDF.

See what a queue holds

Understand the workload.

Read a queue. Buttons that act are disabled.

Ask for more access

You can look, not act.

Open an area your role does not have.

Open screen 2No access to this area

Ask for access. The request is logged.

For everyone

Sign in

Get in safely. After sign in the wireframes ask who you are; the real portal opens the home of your own role.

Enter email and password.

Open screen 2Confirm it is you

Approve in Microsoft Authenticator.

Open screen 3Enter your email code

Or use the email code.

Open screen 4Continue as

Wireframe only: pick the role to walk as.

Open screen 5Home

Land on Home.

First sign in

Replace the temporary password, then enroll.

Sign in with the temporary password.

Open screen 2Replace your temporary password

Choose your own password.

Open screen 3Set up Microsoft Authenticator

Scan the QR code and confirm.

Open screen 4Save your recovery codes

Save the recovery codes.

Open screen 5Home

Land on Home.

First time with two-step sign in

Enroll before you continue.

Sign in. Enrollment is now required.

Open screen 2Set up Microsoft Authenticator

Scan the QR code and confirm.

Open screen 3Home

Land on Home.

Lost your phone

Get in without the Authenticator app.

Sign in.

Open screen 2Confirm it is you

Choose I lost my phone.

Open screen 3Lost your phone?

Read your options.

Open screen 4Use a recovery code

Use a recovery code.

Open screen 5Home

Land on Home.

Forgot the password

Recover without calling anyone.

1Forgot your password

Ask for a reset.

Open screen 2Verify before you reset

Prove it is you.

Open screen 3Choose a new password

Choose a new password.

Open screen 4Password reset successfully

Sign in again.

Your password expired

Replace it when the policy says so.

Sign in.

Open screen 2Your password has expired

Choose a new password.

Open screen 3Home

Land on Home.

Ask for an account or for access

No account yet, or the wrong role.

1Request access

Ask for an account.

Open screen 2No access to this area

Or ask for access to an area you cannot open.

Look after your own account

Password, sessions, history and notifications.

Open Profile.

Open screen 2Change password

Change your password.

Open screen 3Where you are signed in

See where you are signed in and end other sessions.

Open screen 4Recent sign ins

Read your recent sign ins.

Open screen 5Notification settings

Choose what you are told and how.

Time out and sign out

What happens when you step away.

An idle warning appears 2 minutes before the timeout.

Open screen 2You were signed out

Inactive: signed out.

Open screen 3Another session is open

A second session is refused or ends the first.

Open screen 4You are signed out

Signed out.

When you cannot open something

A clear reason and a way forward.

A record of another facility (CL-30091) shows as a hidden row with no patient details. The Administrator and the Auditor read every facility, so they see it listed with its facility in the Multi-facility state.

Open screen 2This record belongs to another facility

Click the hidden row. Read why, then go back.

Open screen 3Home

Open an area your role does not have.

Open screen 4No access to this area

Ask for access. The request is sent and logged.

Open screen 5Page not found

A wrong address ends here.

When the portal or NPHIES is down

Know what is saved and what is not.

A banner says NPHIES is not answering.

Open screen 2NPHIES is not answering

Your request is saved and is sent later.

Open screen 3Something went wrong

Something went wrong: copy the reference.

Open screen 4Back soon

Planned maintenance replaces Sign in.

Find help

Get an answer without leaving the portal.

1Help and support

Contact support and see the version.

Open screen 2Journeys

Walk the journeys of your role.

Open screen 3Search

Search for a record.

Hospital flows, end to end

Flows that cross roles. Each step names the role that does it. A step you can open in your own menu is a link. A step that only another role can open is shown as text with that role named.

When NPHIES is down

Nothing is lost and nothing is sent twice.

A banner says NPHIES is not answering.

2ReceptionistReview and submit

Save and send later.

Opens in the Receptionist menu

3Approval officerReview and submit

Save and send later.

Opens in the Insurance approval officer menu

4Claims officerReview and submit

Save and send later.

Opens in the Claims officer menu

5EveryoneNPHIES is not answering

See what is saved.

6AdministratorNPHIES outbox

See what was sent after the recovery (second release option).

Opens in the Administrator menu

When the hospital system is down

Desks keep working where the fallback allows, and nothing is lost.

1Everyone who reads sourcesHome

A banner says the hospital system is not answering.

2ReceptionistPatient identity

Lookup is unavailable. Enter the patient by hand if the fallback allows.

Opens in the Receptionist menu

3Approval officerCare team

Practitioners come from the last known copy, marked as not refreshed.

Opens in the Insurance approval officer menu

4Claims officerServices

The service catalogue is read only until the source is back.

Opens in the Claims officer menu

5Super adminSource health

Read the status and the fallback per entity.

Opens in the Super admin menu

6Super adminQuarantined rows

After recovery, fix the rows that failed.

Opens in the Super admin menu