HomeJourneys
NPHIES polled 3 min agoSources healthy
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ADAdministratorRCReceptionistAOInsurance approval officerCOClaims officerARAccounts receivable (A/R)APAccounts payable (A/P)VWViewer (read-only)AUAuditor (read-only)SASuper admin
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Data source Hospital system is slow
05 Oct 2026, 08:20
Data source Lab feed: credentials expire in 7 days
05 Oct 2026, 07:45
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Tariq Al-Mansour
Super admin
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Journeys

The journeys a super admin walks, step by step. Each step opens the screen it happens on.

For a super admin

First-time setup of the hospital system link

Link RaneemHCP to the hospital system once, in seven guided steps.
1Data sources

Open Data sources. A banner says nothing is linked yet.

Open screen 2Choose a plugin

Choose the plugin that fits the hospital system.

Open screen 3Connection and test

Enter the address and credentials, then test the connection.

Open screen 4Choose entities

Pick the entities this source supplies.

Open screen 5Import or use as storage

Choose Import or Use as storage for each one.

Open screen 6Map fields

Map the fields. Required fields must be mapped.

Open screen 7Identity and matching

Choose the matching key and the duplicate rule.

Open screen 8Sync rules and activate

Set the schedule, review and activate.

Open screen 9Data source changes

The activation is in the change trail.

Open screen

Add another source

Bring in a second hospital system or one more entity.
1Plugins

Open Plugins and install one from the catalog.

Open screen 2Plugin detail

Enter the connection and test it.

Open screen 3Entity

Set the mode of the new entity.

Open screen 4Map fields

Map its fields.

Open screen 5Data sources

Check it in the overview.

Open screen

Change the mode of an entity that already has data

Switch Patients from Import to Use as storage without losing a reference.
1Entity

Open Patients and choose Change mode.

Open screen 2Change storage mode

Read the impact: records and transactions that reference them. Pick a path, type the confirmation and give a reason.

Open screen 3Sync history

Watch the run that applies the change.

Open screen 4Data source changes

The change and the reason are in the trail.

Open screen

When a connector is down

See it, decide the fallback and recover.
1Data sources

The overview shows the connector as down.

Open screen 2Source health

Read the status and set the fallback per entity.

Open screen 3Sync history

Find the failed runs.

Open screen 4Quarantined rows

After recovery, fix or skip the rows that failed.

Open screen

Check go-live readiness

Walk the four checks that must be green before go-live.
1API scoping spec

Check the API scoping spec is signed off by the CEO.

Open screen 2Basic performance checks

Run the basic checks: a 200-claim batch and a large attachment.

Open screen 3Load and stress test

Read the load and stress results against the agreed thresholds and the bottleneck log.

Open screen 4Pilot client

Check the pilot client finished a full cycle and its issues are fixed.

Open screen

Platform rules

The system-level settings the Super admin also owns.
1Integrations

Check the inbound feeds.

Open screen 2Password policy

Set the security policy.

Open screen 3Audit log

Review the audit log.

Open screen 4API access

Give another system API access.

Open screen

For everyone

Sign in

Get in safely. After sign in the wireframes ask who you are; the real portal opens the home of your own role.
1Sign in

Enter email and password.

Open screen 2Confirm it is you

Approve in Microsoft Authenticator.

Open screen 3Enter your email code

Or use the email code.

Open screen 4Continue as

Wireframe only: pick the role to walk as.

Open screen 5Home

Land on Home.

Open screen

First sign in

Replace the temporary password, then enroll.
1Sign in

Sign in with the temporary password.

Open screen 2Replace your temporary password

Choose your own password.

Open screen 3Set up Microsoft Authenticator

Scan the QR code and confirm.

Open screen 4Save your recovery codes

Save the recovery codes.

Open screen 5Home

Land on Home.

Open screen

First time with two-step sign in

Enroll before you continue.
1Sign in

Sign in. Enrollment is now required.

Open screen 2Set up Microsoft Authenticator

Scan the QR code and confirm.

Open screen 3Home

Land on Home.

Open screen

Lost your phone

Get in without the Authenticator app.
1Sign in

Sign in.

Open screen 2Confirm it is you

Choose I lost my phone.

Open screen 3Lost your phone?

Read your options.

Open screen 4Use a recovery code

Use a recovery code.

Open screen 5Home

Land on Home.

Open screen

Forgot the password

Recover without calling anyone.
1Forgot your password

Ask for a reset.

Open screen 2Verify before you reset

Prove it is you.

Open screen 3Choose a new password

Choose a new password.

Open screen 4Password reset successfully

Sign in again.

Open screen

Your password expired

Replace it when the policy says so.
1Sign in

Sign in.

Open screen 2Your password has expired

Choose a new password.

Open screen 3Home

Land on Home.

Open screen

Ask for an account or for access

No account yet, or the wrong role.
1Request access

Ask for an account.

Open screen 2No access to this area

Or ask for access to an area you cannot open.

Open screen

Look after your own account

Password, sessions, history and notifications.
1Profile

Open Profile.

Open screen 2Change password

Change your password.

Open screen 3Where you are signed in

See where you are signed in and end other sessions.

Open screen 4Recent sign ins

Read your recent sign ins.

Open screen 5Notification settings

Choose what you are told and how.

Open screen

Time out and sign out

What happens when you step away.
1Home

An idle warning appears 2 minutes before the timeout.

Open screen 2You were signed out

Inactive: signed out.

Open screen 3Another session is open

A second session is refused or ends the first.

Open screen 4You are signed out

Signed out.

Open screen

When you cannot open something

A clear reason and a way forward.
1Home

Open an area your role does not have.

Open screen 2No access to this area

Ask for access. The request is sent and logged.

Open screen 3Page not found

A wrong address ends here.

Open screen

When the portal or NPHIES is down

Know what is saved and what is not.
1Home

A banner says NPHIES is not answering.

Open screen 2NPHIES is not answering

Your request is saved and is sent later.

Open screen 3Something went wrong

Something went wrong: copy the reference.

Open screen 4Back soon

Planned maintenance replaces Sign in.

Open screen

Find help

Get an answer without leaving the portal.
1Help and support

Contact support and see the version.

Open screen 2Journeys

Walk the journeys of your role.

Open screen

Hospital flows, end to end

Flows that cross roles. Each step names the role that does it. A step you can open in your own menu is a link. A step that only another role can open is shown as text with that role named.

When NPHIES is down

Nothing is lost and nothing is sent twice.
1EveryoneHome

A banner says NPHIES is not answering.

Open screen
2ReceptionistReview and submit

Save and send later.

Opens in the Receptionist menu
3Approval officerReview and submit

Save and send later.

Opens in the Insurance approval officer menu
4Claims officerReview and submit

Save and send later.

Opens in the Claims officer menu
5EveryoneNPHIES is not answering

See what is saved.

Open screen 6AdministratorNPHIES outbox

See what was sent after the recovery (second release option).

Open screen

First-time setup of the hospital system link

From a bare portal to patients that come from the hospital system.
1Super admin (you)Data sources

Open Data sources. Nothing is linked yet.

Open screen 2Super admin (you)Connection and test

Connect and test the hospital system.

Open screen 3Super admin (you)Import or use as storage

Patients as Use as storage, Payers as Import.

Open screen 4Super admin (you)Map fields

Map the fields.

Open screen 5Super admin (you)Sync rules and activate

Activate.

Open screen 6AdministratorSource health

See the status, read only.

Open screen 7AuditorData source changes

Read the change trail.

Open screen

Switch Patients from import to live reference

The with-data case: guarded, confirmed and audited.
1Super admin (you)Entity

Patients is Import with 12,480 records.

Open screen 2Super admin (you)Change storage mode

Read the impact, see the open transactions, pick the path.

Open screen 3Super admin (you)Change storage mode

Type the confirmation and the reason. If open transactions exist the change waits until they close.

Open screen
4ReceptionistPatients

The list now shows the source badge and reference ids.

Opens in the Receptionist menu
5AuditorData source changes

Read the change and its reason.

Open screen

When the hospital system is down

Desks keep working where the fallback allows, and nothing is lost.
1Everyone who reads sourcesHome

A banner says the hospital system is not answering.

Open screen
2ReceptionistPatient identity

Lookup is unavailable. Enter the patient by hand if the fallback allows.

Opens in the Receptionist menu
3Approval officerCare team

Practitioners come from the last known copy, marked as not refreshed.

Opens in the Insurance approval officer menu
4Claims officerServices

The service catalogue is read only until the source is back.

Opens in the Claims officer menu
5Super admin (you)Source health

Read the status and the fallback per entity.

Open screen 6Super admin (you)Quarantined rows

After recovery, fix the rows that failed.

Open screen